Here you will be able to configure the basic settings for the Virtual Ticket device.
Here you can toggle between having a Delay Ticket button visible or not.
Additional configurable settings in this section are: Delay Until Next Call:
You can choose from Default, Visible only when visitor is called, and Visible after (defined number of) tickets ahead.
Set the number of times a person can delay a ticket.Example: A customer receives a notification that it's his/her turn, but is not able to make it right away. S/he can delay the ticket for the number of times you defined in the Push Limit value textbox.
Set the delay to be user configurable, or set it according to your services' parameters by entering the amount of time in the delay textbox (in minutes).
In
the mobile interface of Virtual Ticket, users can request tickets for
services which you have specified to be available in Virtual Ticket.
You can customize the title that appears in the application in the Title textbox.
In
the Column Header section, you can add and customize text for the
service, queue, and ticket expressions. In the example, service is set to Service, queue is set to Queue and ticket is set to Ticket.
In the Queue textbox you can add custom text for queue. In the Total textbox you can add custom text for total.
In the Card Header section, you can add custom text for ticket number in the Ticket Number textbox. In the Extras section you can enter custom text for regular and priority tickets.
You can also have different text for the various buttons on the ticket card.
Presently, you can customize the Put Ticket On Hold button, and the Quit Queue button. Not shown in the picture are the Uncancel Ticket and the Press & Hold To Finish buttons.
The Uncancel Ticket button is only visible when the operator cancels your ticket. It serves the purpose of putting you back in the queue and keeping your ticket.
The Press & Hold To Finish button is only visible once the ticket is finished.
Configure color codes and labels for the following queue states:
In this section, you can compose messages that will display in sections of the Virtual Ticket application.
Here you can compose the message that appears for users when they are configuring SMS Notifications in Virtual Ticket.
You will need to provide a title, a paragraph, a default prefix for the phone country code and a phone number placeholder which instructs users to fill in their information.
You also need to configure the Negative and the Affirmative buttons.
In this section, you can set up an Opt-Out Message that users will see when turning off SMS notifications.
You will need to assign a title, compose a paragraph, and enter the text for the Negative and the Affirmative buttons.
Here is where you configure the message which appears to users whenever they try to issue a priority ticket.
Currently, you will need to assign a title, a paragraph stating the legal foundation of what is considered as priority, a checkbox caption, and the text of the Negative and the Affirmative buttons.
Here is where you will set up the messages that appear to the users whenever they try to put a ticket on hold via the Virtual Ticket application.
This feature proves useful if a customer is unable to make it right away and needs to postpone their turn at the first time their ticket is called.
You need to assign a title, compose messages for the 2 Body fields ("Called again in" & "Will be called"), the text for the Minutes field, and captions for the Negative and the Affirmative buttons.