Provide improved customer experience by having a targeted service and specialized agent to solve the problem of the visitor. Increase the efficiency of the staff and the tranquillity of your customers.
Agents will manage the service and calling.
Moviik’s main application for your agents is our Counter Terminal. It’s a web-based and a responsive solution, which means you can use any PC, Tablet, or even smartphone you already have in your staff desk, without any further investment from your side.
Your agents/staff will have a great tool to manage the queues, allowing them to:
Receive Alerts - You can define several alerts in the Backoffice for your staff to receive in the counter terminal. You can choose specific users to receive the alerts or you can alert everyone with the same role. The alerts you can show on the Counter Terminal are the following:
Control the KPIs - Your staff will have visibility to a line and to a timer that changes color as service time approaches the defined KPI. The line and the counter will become red when the KPI is met and overcome. This way they will be able to focus on the service and meet the defined goals.