In the Statistics section, it is possible to make a long-term analysis of each one or of all of your Branches, and you can segment the information you want to see per time period, users, and services.
It is possible to analyze your data with different charts, from line charts to heat maps. To make it easier to compare to other sources of data, it is possible to download the data in CSV format.
Segment and compare data by:
- Staff / Users
- Date Range
Two evolving tabs where you can analyze the following information:
- Visitors Influx:
- by time
- by service (by days of the week)
- by service (by days of the month)
- service distribution
- priority vs regular tickets
- Waiting & Serving:
- waiting time over time
- visitors waiting/agents serving visit time