SMS Ticket

SMS Ticket

Overview

The SMS Ticket is a virtual device that enables users to request tickets for services via SMS in advance without having to be physically present at the service premises.


SMS Ticket Basics

Enter the name and a description for the SMS Ticket device.

SMS Connector

Check the status of the SMS connector, which is a configuration present in General Settings, under Connectors > SMS.

You will be able to check the current phone number for SMS Ticket and the connection status to the SMS service.


Device Services

In this section you can toggle on Activate All Services to enable SMS Ticket for all services of the current branch.

Alternatively, with the toggle off, you can select the services for which SMS Tickets can be issued.

You can set a custom SMS code for regular and priority service ticket options.

When first setting up this device, all SMS codes will be automatically and randomly generated for you.


Services Offline Notification

In this section you can set up a custom message to send to users whenever they are trying to request a ticket for a service that is currently unavailable.


    • Related Articles

    • Digital Ticket

      Overview Digital Ticket is a web application (opens in any browser) that enables customers to use their smartphones as an alternative or complementary way to register and check-in for a service, instead of a ticket dispenser. You will get acquainted ...

    • Ticket Dispenser

      Overview The Ticket Dispenser is a piece of hardware in the Moviik ecosystem that displays available services and issues tickets for the services of a branch. This device is the first point of contact between the customer and the queue management ...

    • Virtual Terminal

      Virtual Terminal is versatile and designed to be used by the staff/personnel. It allows the staff members to: Register Visitors in the system, issuing Regular and Priority Tickets: - By Name - By Phone number (SMS) To Call the next Visitors Follow ...

    • Frequently Asked Questions

      WIDGET PLAYER What is the Widget Player? A completely customizable device that changes the way queues are displayed - it is a more flexible and powerful, and allows for much finer tuning compared to the Player device. The Widget Player configuration ...

    • Counter

      Provide improved customer experience by having a targeted service and specialized agent to solve the problem of the visitor. Increase the efficiency of the staff and the tranquillity of your customers. Agents will manage the service and calling. ...