Devices

Devices

The Devices option allows for creation of device profiles, to facilitate the easiest setup experience possible.

Ticket Dispenser

Overview

The Ticket Dispenser is a piece of hardware in the Moviik ecosystem that displays available services and issues tickets for the services of a branch.

It is the first point of contact between the customer and the queue management system.


LOGIC

From the Logic tab users can set up and configure the Ticket Dispenser basic settings, view and copy the Connection Key and choosing available device services. Users can also set a home page timeout (in seconds), choose ticket buttons layout, and modify the printed ticket layout.

Ticket Dispenser Basics

Enter a name and description for the Ticket Dispenser.

If you need to set up multiple ticket dispensers, use naming conventions to make these devices easily identifiable by BackOffice users.


Connection Key

The Connection Key is a system generated value and cannot be modified, only copied and used for setting up the device.


Device Services

Customize which services are enabled on the Ticket Dispenser.

Select the checkbox to Activate All Services, alternatively, you can select the relevant services that are available to display on the Ticket Dispenser.

You can also add certain services together to custom Service Groups.

Language

Set the language to display on the Ticket Dispenser.

This means that your branch can be configured with your organization's local or official language, and the Ticket Dispenser can have a different language applied.


Home Page Timeout

Here is where branch administrators can define the amount of time (in seconds) to reset their screen automatically for Ticket Dispensers left unattended.

Example: A customer browses the available services, and leaves the interface open in a specific service group. After the number of seconds defined in this section, the interface refreshes and returns to the initial screen.


Ticket Buttons Layout

Choose the information that is displayed on the Ticket Dispenser Button via checkboxes, thus whether or not to show:
  1. Show service description
  2. Show tickets ahead
  3. Show time expected
You will be able to configure these buttons thoroughly under the Appearance tab.

Printed Ticket Layout

Choose the content that is printed on the ticket, and its format.

Checkboxes are available to enable/disable:

  1. Show service name
  2. Show service description
  3. Show logo
  4. Show tickets ahead (you can customize the text that is printed on the ticket)
  5. Show arrival date and time (you can customize the text here too)
  6. Show QR Code (you can customize the label and the QR Code URL)

Default Device Type

Here is a toggle switch, Mark this type as default for device creation, which when turned on, will set the current device settings in place on any new device created.



APPEARANCE

This tab has details and controls to modify the layout and appearance of the ticket buttons displayed on Ticket Dispensers.

You can customize the appearance of the ticket buttons to suit your business needs and design language/style better.




In the following image, we illustrate a layout achieved using the options available in the Appearance tab for the Ticket Dispenser:




Body

Set a custom background color, texture Image, and Font Family.

In the above image, the background color is set to black, a texture image, and the Roboto Font Family is applied.

Set the Height for the Ticket Dispenser Header (in percentage value relative to the device screen); a left & right gap (also in percentage value); a top & bottom gap; custom background color; an overlay image and its placement; enable/disable Show local time and date; and define the font color for header text.

In the previous image, the height is set to 15%, the left & right gap is set to 10%, the top & bottom gap is set to 2%, the background color to white (alpha set to 0), the overlay image to Moviik’s logo (in white), the alignment of the overlay image to the left, showing Local time and date and with the font color set to white.

Ticket Table

Set the left & right gap, top and bottom gaprow gap (all in percentage value), and a custom background color.


Ticket Buttons

Customize the service buttons appearance on the Ticket Dispenser.


The first control is a preview of how the ticket button will look on the device. It is possible to modify the space ticket elements take on the ticket button, and to customize each of these elements individually.





Ticket buttons have the following elements from left to right:


  • Colored Stroke
  • Service Prefix
  • Service Name and Description
  • Queuing Statistics


Selecting an element on the ticket button allows you to edit its properties:



To open the modal window for editing the properties of the element, click the pencil icon.


The Colored Stroke element allows you to set a custom color for the current ticket button you are customizing. Alternatively, you can choose to show service by color, by checking the Show service color checkbox.




Re-arrange the ticket button layout using the drag and drop: Without any specific element selected, hover over the element you want to reposition, then click and drag it to the desired end position.


To modify the size of an element, click on it – it will indicate selection via a green border – then click and drag the white square in the green border.


For the Service Prefix element; Choose the cell color customize the font size, its color, font weight, and set the alignment of the text.



The remainder of the elements share the same fields and options for customization.

After concluding each specific element, you can customize the appearance of the ticket buttons shown on the Ticket Dispenser.




You can define: 


  • Column gap (in percentage)
  • Corner radius (in pixels)
You can check boxes to selectively activate:
  • Drop shadow effect
  • Show colored stroke
  • Show service Prefix
  • Show service name
  • Show queuing statistics

Groups

Customize the appearance and layout of group buttons (similar to ticket buttons in functionality and appearance). Group buttons only show up in the ticket dispenser interface when enabled in the Logic tab of the Ticket Dispenser device being configured.
The first fields allows for defining Group Font Size, Arrow Size, Corner Radius (in pixels), and Left gao (in percentage).
There are checkboxes to activate Drop Shadow effect and Show colored stroke - which enables the controls for Colored stroke color and Colored stroke width if checked.
Configure the Background color, Font color, and the Arrow color; enter Back Button Text; set and define Back Button Height, Back Button Font Size (in pixels), Back Button Width (in a percentage value relative to the device screen), a Corner adius to make the button's corners appear rounded; and Set the Alignment of the text on the back button, and the alignment of the back button relative to the screen.


Set the Height of the page navigation buttons, the Left & right gap, Top & bottom gap (percentage), set a corner radius (pixels), and a custom Button color.


In the final section of the Appearance tab, users can set the Height of the footer, a Left & right gap, a Top & bottom gap, a custom Background color an Overlay image, and the alignment of the image relative to the screen.





OVERALL TEXT FIELDS

This tab holds controls for customizing the text that appears on the ticket dispenser device.




Services List Menu

Assign a custom title to the Ticket Dispenser screen, and a custom text color, set the text alignment relative to the screen, and a custom font size.

Ordered Tickets Message

Enter a paragraph to display when a ticket is issued. This message can be enabled or disabled by clicking the show message checkbox.

Forms

Enter the text that will appear in the Previous, Next, Ignore and Submit buttons.


No Services Text

In the Paragraph field, enter the text that will  appear on the ticket dispenser when a service is not available. Choose a custom text color, set its alignment relative to the device screen, and the text size (in pixels).






Customize popup dialogs that show up when using certain parts of the software.



Select Ticket Dialog

Enter the text that will appear in the Regular and Priority Ticket Buttons.

Priority Ticket Policy Dialog

Enter the text that will appear in the popups when selecting a priority ticket, if applicable:
Enter the Title; the policy itself in Paragraph; the text that will appear as the ticket is about to be issued in Checkbox Caption; and the text for the Negative and Affirmative Buttons.



Widget Player

Overview

The Widget Player is a completely customizable device that changes the way queues are displayed. It is more powerful, offers more flexibility, and allows for much finer tuning compared to the Player device. The Widget Player configuration interface varies greatly from other devices in Moviik's Queue Management System.

The system ships with one pre-configured screen and three different pre-configured profiles by default. You begin configuring the device by adding screens, defining the orientation of the canvas (physical screen where the application is displayed), adding widgets to the screens and customizing them to fit your needs.




Device

Add and customize screens for the Widget Player. The screens can be different customizations of the same screen with the same purpose, or different screens for different purposes.

For multiple screens in the Device section, you need to set the initial screen correctly according to your needs.

After adding a screen by clicking the plus symbol (+ Add Screen) in the left pane, click on the More Options menu (3 dots) clicking the set as initial screen option in the menu that is shown.


In the device section, located in the right pane, you can locate the Screen flow tool, which helps you create conditions to customize which screen the Widget Player displays. Presently it is possible to create conditions for the status of Crowd Light or Disabled Services.

Example: If Crowd Light is red, you can set a screen to display to your customers, indicating full occupancy. Alternatively, if any services are disabled, you can have that information shown to your customers.



Canvas

Customize the aspect ratio and the orientation of the target screen. If the content is to be displayed on a vertically mounted display, choose portrait mode. Alternatively, use landscape mode if the display is horizontally mounted.





Add Screen

By default, Widget Player ships with one screen, using this option allows you to add more screens to the widget player.
The additional screens added can be edited by clicking on the screen you need to edit, or using the More Options menu (like the screen card under the Device section).



Editing a Screen

When adding a new screen, you need to give it a name, which you can edit later if needed. The newly added screen will be completely blank. To help you kickstart the configuration process, we offer Profiles, which can be utilzed to have a working, usable widget player with a few clicks.

The first configurable options are the Name, Background Image and its Fit Mode, the Background Color, and the sound played under Sound on Ticket Call.

To show valuable information on the widget player, we have included ten widgets.

 

Currently, we offer the following widgets: 

  • Tickets grid
  • Text
  • People counting
  • Qr code
  • Last called ticket
  • Image
  • Date time
  • Playlist
  • Tickets list
  • Form

In the following sections, we will introduce each of these widgets and thoroughly explain each customization option available.




Tickets Grid

This widget shows all last called tickets for all services by default.

APPEARANCE


In the APPEARANCE tab of the Tickets Grid widget (right sidebar), you control all visual aspects of the widget; Choose a Font Family from the drop-down menu, a Font Weight, and a Font Color.

You can control the number of tickets shown by modifying the Rows and Columns of the widget.

You can set the Vertical and Horizontal Margins (percentage values), and the Background and Border Color for the widget.
Example: For a branch with five services, two of which have Regular and Priority tickets, you will need a grid of 5 rows and 2 columns to be able to display at least one of each service ticket (and respective ticket type – regular and priority).


LOGIC



In the LOGIC tab, you select which service tickets are shown in the widget, by checking/unchecking the services in the Services drop-down. Next, you can toggle show last called ticket on or off.

This will only display the last called ticket in the grid, instead of a list of last called tickets. 

In the data type section, you can configure what appears in each of the grid cells. Currently, you can customize the output showing the ticket (using the {{ ticket }} tag) and associated name (using the {{ name }} tag). 

To display the name, this needs to be previously set in the concierge application, for example.


Text

Enter text to appear in the widget player. You can use it as a static means of communication for greeting and general information, or setting up a call to action.


Edit the Text Widget in the right panel, by entering text in the Text input field.

Although there is a hard limit of 128 characters, you can add multiple Text input fields within the same widget, enabling you to write longer sentences without creating additional Text Widgets.
Choose a Font Family, the Font Weight, and the Font Size Mode:
  1. Set to Automatic, it scales the font size accordingly to the widget container size, editable in the preview window shown in the center of the widget player configuration screen
  2. Set to Manual makes a Font Size input field appear underneath the font size mode option
Set the Content Alignment and the Text Alignment - only available when Font Size Mode is set to Manual.

Edit the Widget Container Vertical & Horizontal Margins in percentage values, and choose the Background color..



People Counting

Visually display the occupancy of a branch.


In the right panel, you have the Crowd Light Widget, for customizing each of the Crowd Light states. As they all share the same configuration fields, we will explain the first, namely the Red state.




Under Subtitle in the Red section, you can set a message to show when the Red state is active. Select the Font Family, Font Weight, and Font Color.
Under Text and Icon Highlights, choose the Color and the Background color according to the state you are customizing.

Enter the Title of the widget which will appear above the Crowd Light widget, in the Text Input field, and choose a Font Color.
Set the Layout Orientation of the widget to portrait or landscape, based on cosmetic preference.
Under Widget Container you can set the Vertical & Horizontal Margins in percentage values, and choose a Background color.


QR Code

Display a QR Code for the Virtual Ticket device (if you have it set up in your branch).




In the Appearance tab (right panel) you can configure Vertical & Horizontal Margins in percentage values, and choose a Background color.

In the Logic tab you can associate the Virtual Ticket(s) to the QR Code displayed on screen.



Last Called Ticket

Displays the last ticket that was called.


Appearance, in the right panel allows for configuring Font Family, Font Weight, Font Color, and the text alignment inside the widget container.
Widget Container - set Vertical & Horizontal Margins in percentage values, and choose a Background color.

In the Logic tab, select which services are related to this widget, and the ticket data type from the Types dropdown.


Image

Display an image anywhere on the screen.




From the right pane, under Image, upload or select an image, and choose its Fit under the Adapt Mode dropdown.

Under Content Alignment, set the alignment of the image relative to the widget container.

Under Widget Container, set the Vertical & Horizontal Margins in percentage values, and choose a Background color.


Date Time

Show the branch current date and local time.


In  the right panel, under Clock Widget, configure the Date and Time Labels:

Select Language to customize the output and format of the date and time widget; Select a Font Family, Font Weight, Font Size Mode (works exactly like the Text widget), and Font Color
Year and Day Labels lets you select Font Family, the Font Weight, the Font Size Mode, and a custom Font Color for these fields.

Under the Widget Container section, set the Vertical & Horizontal Margins in percentage values, and select a Background color.

Under Content Alignment, set the alignment of the date and time relative to the widget container.

Playlist

Playback previously prepared multimedia content to further enhance your customer experience. The Playlist widget currently supports playback of image slideshows or video playlists.



In the right panel, select the Playlist (previously prepared in Multimedia > Playlists), and how it fits the widget container from the Adapt Mode dropdown. With Fit selected, you can further fine-tune the Content Alignment of the multimedia content relative to the widget container.
Under Widget Container, set the Vertical & Horizontal Margins in percentage values, and choose a Background color.

Tickets List

Display the service row for each active service related to all counters by default, or you can select a specific counter to be used, by toggling off Activate all counters under Rerlated Counters in the right panel.



By default, this widget displays the last called tickets for each active service from all counters.

You can select which counter services to display, and which counters to activate under the Related Services section.

Under Sort Tickets by, you can sort by Service, Terminal, or Last Tickets which allows for selecting the number of tickets you want to show in the Ticket List widget at any given time.

Rows: Customize Row Spacing and the Corner Radius in pixel values; enable Drop Shadow effect, and choose a Background color for the service row items.

Under Widget Box, set Vertical & Horizontal Margins in percentage values, and choose a Background color.


To customize the appearance and behavior of the service rows displayed in the Tickets List widget, edit the ticket under Tickets List by clicking the pencil icon:





When editing the ticket list appearance, you can customize the following options:

Service color

Enable/disable the colored stroke element using the toggle, and choose whether to use the defined service color or a custom color for this service.

Service Prefix

Toggle on/off whether to display the Service Prefix on the ticket; customize the Font Family, Font Weight, Font Color, the Background Color and Font Size Mode.

Service Name

The same controls apply as the the Service Prefix section.

Priority Ticket

Choose whether to show or hide a priority icon, choose the Icon Color, and a Background Color.

Ticket Numbers

Select a Font Family, Font Weight, and Font Color, choose a Background Color and Font Size Mode.

Counter

The same controls and options here as in the Ticket Numbers section.




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