Create Services

Create Services

Create Services

When you start setting-up your Queue Management System, the first thing you have to do is create the Services of your system. 

The services are the reason for the visitors to go to a Branch or Organization. They represent the several different Queues your visitors will have available to line up and be served for. 

How to Create Services? 

Independently if you have 1 or multiple branches, your first step to creating your organization’s services should always be to:

  1. Access Profile & Assets Tab 
  2. Access Services Tab
    • Click on the +CREATE button

    • Decide the Service Name 

    • Define the Service Description - This is optional but can be present in several different parts of your system. The description is a help tagline that explains the purpose of the service

    • Decide the Service Prefix - The letter or number by which your service will be identified 

Configure the Service’s Settings 
    • Define the service status - Active or Inactive for the moment in your Queue Management System 

    • Define the service color - You can choose a HEX color or one of our preset colors to identify the service 

    • Define the tickets configuration:

      • How many tickets you will allow per day 

      • If you want to include zeros in the ticket 

      • If you allow priority tickets for this service - according to the organization policy 

    • Define the service KPIs: 

      • Waiting time - For how long is expected and acceptable for your visitors to wait to be served for each service

      • Service time - For how long should the staff be serving each visitor for each service  

      • Maximum Queued Tickets - How many tickets do you consider acceptable to have to wait for each service

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