Backoffice Basics

Backoffice Basics

Bringing your Customer Journey to life

This is the brain of your customer service.

In the Backoffice, you can manage one or multiple Branches, and each one with different characteristics.

  • Set-up the Organization’s queue management key points, such as:

    • Services

    • Users

    • User Roles/Permissions per Organization and Branch 

  • Set-up each Branch queue management key points:

    • Terminals 

    • Users

    • Services 

    • Devices 

    • Alerts 

  • Analyze Business Data:

    • In real-time in the Dashboard 

    • And in-depth in the Statistics tab

    • Related Articles

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